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Frequently Asked Questions
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Here are a selection of the questions we are often asked at Cane Connection that may help you.
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How long will it be from the time of order till delivery?
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Please allow 28 days for delivery. We can often deliver sooner than this, but delivery times can vary depending on the type of goods ordered. We will always be as specific as possible and always contact you to make convenient delivery arrangements.
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Do you have a catalogue?
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We are constantly up dating our website so that you have up to the minute information, eliminating the need for a paper catalogue which would be out of date almost as soon as it is printed.You are also Welcome to come to our showroom , and buy at online prices.
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What guarantees do you give?
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We give the same guarantees as any other cane furniture retailer, and we also offer a money back guarantee within 7 days of purchase. See under "Terms"
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Where do you deliver?
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We will deliver anywhere in U.K.mainland. Deliveries are free to Home Counties for orders over £501. Please see our full list of delivery areas and prices under "Deliveries"
We also specialise in deliveries to France and Spain at extremely competitive prices please contact us for your individual quote.
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Can you supply suites from Manufacturers other than the ones you list on your Website?
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Yes, We can supply most suites from all the major manufacturers. All we need from you is the name of the suite you are interested in and we will give you a quote for the best possible price.
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What happens when we need to replace or change the fabrics on our cushions?
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No problem! We keep the patterns of our suites for years, so if you need new cushions or just decide to have a change of fabric, we just need to know the name of your suite.
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